Basic: Contact Management. Opportunity Management. Sales Forecasting. Quotes & Orders. Lead Management. Interactive Dashboard. Reporting. Find / Advanced Find. Groups. Outlook Integration (Lite). Mobile. Standard Customisations. Data Import. Essentials User Management. Pro: Case Management Solutions / Knowledgebase Management Campaign Management Outbound Call Handling Manage Relationship Types Mass Email User Management Territory / Security Management Workflow Preconfigured Escalations Professional User Management

- Contact management - Email marketing - Automated emails - Web forms - Survey tools - Social media management - Text messaging (SMS) - Lead & pipeline management - Calendar and tasks