Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .

Tickets and email Create custom statuses, priorities and fields to match your workflow. Live Chat Monitor visitors in real time with Kayako Desktop. Proactively engage people who look like they need help, and spot opportunities. Self-service It fits right in. Total control over the look, feel and layout of the support center. Phone Support It fits right in Total control over the look, feel and layout of the support center. Your customer. He's very happy. Insights More than 100 reports, ready to run. Export and schedule them for delivery to your inbox.