Features
Our data-driven solutions allow stakeholders to understand their customers. Engage them effectively, and act in real time to optimize success events and business performance.
Kampyle's unique and holistic approach to CEM benefits all departments in the enterprise. We address every aspect of the customer and prospect experience for maximum impact on business success.
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Features
Live Chat:
- Free 30 day trial
- Customizable chat and invitation windows
- Real-time visitor monitoring
- Mobile Apps for iPhone & Android
- Visitor triggers
- Customizable rules engine
- Instant language translation
- Enterprise class reporting engine
- Sentiment Analysis
- Performance metrics
- Customizable surveys
- Social media integration
Email/Ticket Management:
- Customizable email management form
- Twitter to ticket integration
- Restrict agent access
- Filter and search
- Dynamic status updates
- Self-service web portal
Knowledge Base:
- Universal question and answer template
- Dynamic, searchable FAQ's
- Built-in search (Helpout tab)
- Private or public article status
- Article ratings
- Search engine optimized articles
Call Management:
- 24/7 availability
- Customizable capture forms
- Archived call transcripts
- Real-time notifications
- Accessible customer chat and ticket history
More than 2,500 features may be found on our website.
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Languages
English
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Languages
English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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