Easy as email: With the UserVoice helpdesk, fielding support tickets is as easy as answering email. And end users receive plain email replies—because no one likes being a number in a system. Leaderboard: Keep your team motivated with a little (friendly) competition among agents for most replies, quick replies, and kudos from happy customers. Inspector: Instantly know who's on the other end of that ticket. Pulls data from social media, your billing, CRM, and other systems without ever opening another browser tab. Have the context to write a great first response. Bells and Whistles: Reply directly via email Ticket queues Prevent agent collision Canned responses Saved searches Export to excel Custom fields Ticket rules Internal notes Bulk actions Knowledge base

https://www.nethelpdesk.com/features.htm