Total interaction management: • Multichannel access: voice, fax, email, web, chat, SMS, social media (Facebook, Twitter and Linkedin). • Inbound/ACD: • Multichannel queuing • Priority-based routing • Skills-based routing • Group-based routing • Language-based routing • Profit-based routing. • Outbound Dialler: • Multiple simultaneous call list • Agents may participate in several simultaneous outbound campaigns •Intelligent end of call list management. • Dial mode: • Manual Dialling • Preview Dialling • Progressive Dialling • Power Dialling • Restricted Power Dialling • Predictive Dialling • Call-backs only • Search mode. • IVR: • Simple IVR interface • VoiceXML standard • Program interface IVR. • Multimedia agent: • Initiate a call • Transfer a call • Put a call in conference • Hang up • Record a conversation • Put a call on hold • End the wrap up mode • Get in pause • Send an sms • Start a chat session • Handle an incoming mail • Start a social media session. • Blending to same agent: • Multiple inbound • Inbound and outbound • Multiple outbound • Multi-media on different channels. • Scripting: • Inbound and outbound • Workflow • Real-time • Web reporting module • Productivity monitoring • Multilingual and cross-channel. • Remote and at-home agents: • One click deployment Client SW • Unified automated update. • CRM integrations (Screen pop). Quanti- & qualitative Supervision: • Multiple Real-time views: • Team view • Agent view • Queue view • Campaign view • Alert view • Contact status: busy, answering machine, on line,… • Contact qualification • SLA monitoring • Site independent supervision (complete virtual principle) • Listen, record, intrude, messaging, transfer,… • Completely configurable screens Administration: • Centralized administration • System administration • HR administration (profiles, teams, competences, allocations, …) • Business projects administration: • Campaigns • Activities • Topics • User-friendly interface • « Wizard » for simple campaigns Recording: • Initiated by agent, supervisor, script, at random or by default • Complete conversation or activation on demand • Defined moments or rule-based. • All conversations; choice by agent • Both voice and data included (call qualifications, call ID, …) • Play back during wrap-up Reporting: • One-Click report generation • Automatic publication to Intranet, Web or e-mails • Pre-programmed report scheduler • Includes 100s of standard report formats • Fully customizable ...

CREATING CONTENT Fully Custom Interactive Design Offline Support InDesign Plugin for CS4-CC14 Instant On-Device Design Review Remote Design Review Video and Audio Support Full Embedded HTML Support Built-in Interactive Content Layers Multiple Navigation Options Overlays and Popups Linking Internally and to the Web Slideshow Builder Animation Tools Pinch and Zoom Interactive Panning Multiple Orientation Support Easy Design for Multiple Devices Automated Production Tools Easy PDF Conversion DISTRIBUTING CONTENT Branded Apps Robust App Customization In-App Library with Archiving Segmented Newsfeed Messaging Live Content Enterprise (Private) Distribution Public Distribution to iTunes, Google Play and Amazon App Store Flexible & Secure Content Hosting Support for All MDM/MAM App Distribution Login / Authentication Support Newsstand Support Precise Issue Control ENGAGING USERS Targeted Messaging Push Notifications Multiple Feedback Channels Choice of Analytics Custom In-App Promotional Banners Social Sharing MONETIZING YOUR APP In-App Purchasing Subscription Support In-App Promotional Capabilities Built-in eCommerce with Pixbi Marketing Campaign Tracking with Oplytics App Download Marketing with Fiksu App Marketing Best Practices with Appency In-App Advertising with AdMob/DFP and AdMarvel