Basic: Contact Management. Opportunity Management. Sales Forecasting. Quotes & Orders. Lead Management. Interactive Dashboard. Reporting. Find / Advanced Find. Groups. Outlook Integration (Lite). Mobile. Standard Customisations. Data Import. Essentials User Management. Pro: Case Management Solutions / Knowledgebase Management Campaign Management Outbound Call Handling Manage Relationship Types Mass Email User Management Territory / Security Management Workflow Preconfigured Escalations Professional User Management

Sales Automation Marketing Automation Customer Support Inventory Management Email Marketing Interaction Tracking Contact Management