Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .

Email, Facebook, Twitter support Livechat Public sites External and internal knowledgebases Community forums Multi-brand management Simple CRM Team collaboration and staff notes Automated workflows Customizable email templates Automatic collision detection Customizable notifications, tags, and filters Response templates Conversation permalinks Autoresponders Volume, response time, and staff reports JavaScript integrations Works on mobile devices