Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .

Easy as email: With the UserVoice helpdesk, fielding support tickets is as easy as answering email. And end users receive plain email replies—because no one likes being a number in a system. Leaderboard: Keep your team motivated with a little (friendly) competition among agents for most replies, quick replies, and kudos from happy customers. Inspector: Instantly know who's on the other end of that ticket. Pulls data from social media, your billing, CRM, and other systems without ever opening another browser tab. Have the context to write a great first response. Bells and Whistles: Reply directly via email Ticket queues Prevent agent collision Canned responses Saved searches Export to excel Custom fields Ticket rules Internal notes Bulk actions Knowledge base