Multiple Simultaneous Chat Sessions One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat request by clicking on "Accept" or "Ignore" button in the room tab. High Reliability, Scalability and High Load Support Is your live chat solution powered by a reliable chat engine? My LiveChat is powered by Cute Chat, the #1 ASP.NET chat software. It can support hundreds of web chat rooms and thousands of visitors without any degradation in response time. It's still being actively developed. Customizable Visitor Popup Messenger Upload your company logo and agent photo. Customize agent greeting and system messages. Receive an alert : When a visitor clicks your live chat button. Chat live with visitors using SSL (Secure Sockets Layer) Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted. Spell Checker : Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type. Canned Responses : With the click of a mouse, you can send pre-written answers to commonly asked questions. See all visitors : Learn who your visitors are and where they came from, in real-time. Provide a personal experience to turn visitors into customers. Proactive Chat : Invite your website visitors to chat with you in a private, one-on-one sales and support environment. No additional software is needed : No special plug-ins, Java Applets, DLL's or ActiveX Controls needed to be installed by your users. Compelling end-user experience : My LiveChat has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more. Fast response time even on a slow connection : Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for super

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