Expert Profile

I am a Co-Founder and Chief Operating Officer at CNV Labs and Technologies Pvt. Ltd., where I lead the strategy, operations, and large-scale execution of iCloudEMS—an AI-powered, cloud-native ERP platform built specifically for higher education institutions. With over 9 years of hands-on experience in the EdTech SaaS ecosystem, I work closely with private universities, deemed universities, and large colleges across India to help them move beyond fragmented systems and achieve true institutional maturity through integrated ERP platforms. My expertise lies at the intersection of university operations, SaaS scalability, and governance-driven technology adoption. I collaborate directly with Vice Chancellors, Registrars, IT Heads, and academic leadership teams to align digital systems with institutional objectives, accreditation requirements, and long-term growth plans. At iCloudEMS, I oversee end-to-end business operations, including product adoption strategy, service delivery, customer success, onboarding frameworks, SLA governance, analytics, and renewal management. I also drive cross-functional alignment across delivery, support, HR, and sales operations to ensure consistency, accountability, and measurable outcomes. My professional focus areas include: University ERP strategy and implementation Digital transformation in higher education SaaS operations and scale-up execution AI-driven academic and administrative systems Institutional governance, compliance, and accreditation readiness Customer success, retention, and long-term value creation Through my writing and expert contributions, I share practical insights on why many ERP implementations fail in higher education, how universities can move from basic adoption to operational intelligence, and what leadership teams should evaluate when selecting and scaling cloud-based academic systems. My goal is to help institutions make informed technology decisions that improve efficiency, transparency, student outcomes, and long-term sustainability—without falling into the trap of over-customization or short-term digitization.