HelpMonks

Key Features

seamless integration with existing tech stack workflows (automated updates to the email through rules based workflows) organize/store reusable responses keep track of client communications react to client SLA simple setup - don’t need to be an IT manager to set up our service reminders - pay attention to emails when you’re ready make the email the focal point of organization add notes to keep track of follow-ups to do. give emails a status to whether further work is required at a glance assign emails so all are aware of who will handle responses add internal notes (that only you and your team members will see, never your clients) private notes issue commands directly within the email body (no need to log into the tool to issue commands) save emails for re-use as a saved reply no need to install anything, neither plugins nor application no need to log into web site, all work can be done from existing email client labels conversations ability to create custom plugins to integrate with future/in-house systems reports (usage, productivity, etc.) distribution list Twitter (social media) Integration 3 deployment options 1) Saas (hosted) 2) Cloud server (managed server) 3) On-Premise