Membership Billing

Key Features

Real-Time Reports & E-mail Alerts: Online financial, member, and activity reports put you in full control of your finances – helping you forecast and manage your cash flow. E-mail alerts keep you up to date on all member account activity. Delinquent Account Management: Each member account is treated with the utmost care and diligence. In the event a member becomes delinquent, we immediately begin servicing activities to recover payment – including phone calls, letters, payment reprocessing, and attorney letters. Top-Level PCI Data Security: Member Solutions is certified as a Level One PCI Service Provider under the Payment Card Industry Data Security Standard (PCI-DSS), the highest level of compliance. This means we adhere to the most stringent certification requirements to secure your members' personal financial data. Online Access & Online Membership Contract Entry: Our on-demand, secure web-based client services billing portal allows you to easily access and manage your account. Complete with both overview and in-depth financial, member, delinquency/servicing, and activity reports, as well as real-time alerts, user tools, online contract entry, and much, much more, you'll be empowered with the information you need to help grow, manage and retain your members! Delinquent Account Management: When a customer fails to pay his/her bill or the payment is returned, Member Solutions springs into action. Our advanced billing system immediately allocates the proper resources to facilitate collections. Depending on the situation, we begin servicing activities to recover payment. These include any or all of the following efforts: Weekly Activity Report: The full-featured Weekly Activity Report is designed to help you quickly monitor customer activities, providing a snapshot of essential information based on weekly activity from Monday through Sunday. Captured information includes new, cancelled, and expiring accounts, customer cancellation and follow-up requests, web note requests, alert messages, delinquent accounts, and a handy "contact us" area for feedback to the Member Solutions client service team. Deposit Activity Report: The Deposit Activity Report is a great tool to make reconciling your advances easier than ever. The easy-to-read, yet comprehensive report contains both deposit summary and deposit details, including total payments processed, returned and refunded payments, cu