Retention Hero

Key Features

Customer Lifetime Value (CLV) Prediction Retention Hero looks at a customer’s purchasing behavior (and that of similar customers) to predict his or her future Customer Lifetime Value (CLV). These individualized, data-driven CLV predictions help you reach out to potential high-value customers before they lose interest and switch to a competitor. Future Purchase Prediction View which customers are most likely to purchase again, and when they’ll come back. Retention Hero helps you send marketing at the right time, and forecasts future sales trends. Retention Analysis Retention Hero’s Retention Score is a measure of how likely customers are to return to your store. It helps you quickly find customers who are likely to become valuable repeat buyers. Automatic Campaign Segmentation Retention Hero works with your Email Service Provider or list management tool (such as MailChimp) to keep customers in sync with targeted groups. You’ll get up-to-date segments for new, one-time, active, at-risk, and lost customers, so you can send highly effective, targeted emails directly to your customers based on their lifecycle. Personalized Promotions Connect better with your customers by sending them individualized emails and promotions. Retention Hero shows you their past and predicted future behavior, so you can reach out effectively. Automated Opportunity Mining Improve retention by uncovering opportunities to interact with your customers at exactly the right time. Retention Hero digs deep into your store’s purchase data and uses advanced machine learning techniques to predict when customers will buy next. At-risk customers are flagged if they appear to be losing engagement with your store. Customize when and how you’re notified of new opportunities, so that you can act quickly when it’s most convenient. Customer Behavior Factors Discover which customer attributes and purchasing behaviors are most likely to turn one-time buyers into valuable repeat customers. Retention Hero helps you uncover patterns so you can craft more successful marketing campaigns. Detailed Trend Analytics Retention Hero lets you slice and dice your purchase history to find patterns in your customers’ buying behavior. Identify trends in geographical regions, find which products are becoming hot, and discover which time periods bring your strongest buyers.