Compare aircall vs zendesk | DiscoverCloud

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Zendesk Help Desk	Aircall Help Desk
Very Good 8.0 (51 Ratings)	Excellent 9.2 (5 Ratings)
Features Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)	Features Instant numbers in 40 countries Professional welcome desk with customized messages and music Easy call cascading across a team, in any country, on any device Voicemail by email Collaborative activity feed to follow up on calls as a team Shared contacts Rock-bottom outbound call prices
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian	Languages English, French
Integrates With No Integrations	Integrates With No Integrations
Pricing ESSENTIAL $5 per agent per month TEAM $19 per agent per month PROFESSIONAL $49 per agent per month ENTERPRISE $99 per agent per month	Pricing Pro Plan: $24. Includes one number, 3 users and unlimited call forwarding to these users. Additional numbers: $6. Additional users: $12 Starter Plan: $6. Includes one number and maximum 3 users. 20 call forwardings/month (following reach voicemail)

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