Zendesk

by Zendesk

The New Face of Customer Service

Very Good 8.0

Suited for: Freelancers, Smbs, Enterprises

Helps with: Feedback Management,Help Desk

Languages: English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

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What is it all about?

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement.

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Video & screenshots

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Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Benefits

It's easy to try, buy, implement, and use. Users are quick to embrace the technology, and go deep into its intuitive features to create a great customer experience. The simple on-boarding means you get right down to business, and spend less time with set up. Zendesk makes it easy to automate repetitive tasks, prioritize which issues require your attention first, and loop in people from outside your team. This allows you to optimize your workflow and handle anything that comes your way.

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