ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

REMOTE CONTROL Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required. CUSTOMER SUPPORT Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals. IT SERVICE DESK Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings. COLLABORATION Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster. EMBEDDABLES Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help. INSIGHTS Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.