Bomgar Remote Support Software
What is it all about?
Bomgar Remote Support allows you to provide remote assistance through firewalls to desktops, servers, POS systems, and mobile devices. We even have native Android and iOS apps for support technicians. Whether you deploy on-premises or in the cloud, Bomgar offers the highest levels of security.
Video & screenshots
Who is it for?
REMOTE CONTROL Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required. CUSTOMER SUPPORT Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals. IT SERVICE DESK Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings. COLLABORATION Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster. EMBEDDABLES Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help. INSIGHTS Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.
Bomgar lets you support all of your systems over the web, even if they are behind firewalls you don't control. Supporting everything with one solution speeds incident handling time and support rep productivity. Support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Plus, your technicians can offer support from their preferred device, even if it's an Android tablet or iPad.
Licenses are based on concurrency, not named seats See how Bomgar calculates price and request a quote for your support organization.