Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .

Assign, resolve, collaborate. Managing your customer support with Cayzu is so easy. Customizable Ticket Fields : Your tickets, your fields, your workflows. Capture the information that is critical to your business. Powerful Automations: Making sure your support request are assigned the correct priorities and are escalated or assigned with a set it and forget it approach. Social Customer Support: Don't lose another customer do to social media or any other methods your customers are using to reach you. Reporting that works: Don't spend hours crunching numbers in excel, let us do that for you with our simple but yet effective reports. Service Level Agreements (SLA’s): Meet your customers’ expectations, with no effort. Fully customizable self-help portal. Setup your own self-help portal with no programming knowledge required. Change colors, logos, text and much more. and much more...