Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .

Universal Inbox The mother lode for all things inbound-phone, email, and social media, all strategically queued, organized, and ready for immediate action. Case Management Dial up your hero status with case management rules, filters, and labels that streamline your problem-solving abilities in over 45 languages. Productivity Tools Turn time-consuming routines into high-powered time savers that standardize answers to common questions. Customer Profiles See all, know all. Get a 360° view of past and present customer interactions, with detailed case histories across all key channels.