What is it all about?
Desk.com empowers fast-growing companies with out-of-the box functionality to manage all their service channels - email, mobile, chat, phone, self-support sites and social networks like Twitter and Facebook - in one place. Using its powerful features, customer support agents can increase productivity, become more efficient at day-to-day tasks and never let customer inquiries fall through the cracks.
Typically used for:
Video & screenshots
Who is it for?
Universal Inbox The mother lode for all things inbound-phone, email, and social media, all strategically queued, organized, and ready for immediate action. Case Management Dial up your hero status with case management rules, filters, and labels that streamline your problem-solving abilities in over 45 languages. Productivity Tools Turn time-consuming routines into high-powered time savers that standardize answers to common questions. Customer Profiles See all, know all. Get a 360° view of past and present customer interactions, with detailed case histories across all key channels.
Help your customers help themselves Save the day with Desk.com’s self-service support centers, which are customizable, multilingual and easy to integrate directly into your website. Broaden your perspective you can quickly analyze, strategize and optimize your entire customer service operation. Conquer Customer Service Problems With Ease wow them with acts of heroism at every level of your company. Work seamlessly - everywhere Desk.com’s customer service application works across all major desktop, tablet and mobile devices. Backed by Salesforce® Desk.com offers enterprise level reliability and security at the right price.
Free Trial : Available (No Credit Card Required)
Starting At $3 Per Month Billed Annually.