Replicon’s vision is to change the way our customers experience software. As such we are committed to providing a hassle-free experience for our customers. Please find below brief on the services that we will be providing: - Rapid Implementation for faster time to value - we have been delivering some of the fastest implementation and user adoption rates within the software industry - Efficient & Robust API Integration - RepliConnect Web Services for integration between Replicon solutions and any open third party application, including payroll, billing, portfolio and project management systems. - Expert Training - Replicon recognizes training as an integral part of every successful implementation. Implementation team members will work with your key resources to provide customized training materials for initial roll out as well as ongoing maintenance and communication of new features. These materials can be provided in several different mediums to maximize effectiveness and optimize user adoption. Training is delivered via WebEx and/or onsite per final training requirements. - Seamless Upgrades & Maintenance - With a cloud based delivery model, we strive to provide our customers a hassle free experience by taking care of all of the hardware, software, maintenance, upgrades, replacements, cleaning, storage, and staffing required in running a traditional time management system - Global Support 24x7x365 - Our Global Support team is available 24x7x365 to ensure our clients get the help they need, when they need it with a real person always available to assist. - “Customer for Life” Model - Because needs change as business grows, we provide our customers with a dedicated Customer Success Specialist to work with, in the long-term, adapting our solutions to meet their evolving requirements.

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