Features
Generate buzz automatically
Improve customer’s experience
Be customer-oriented using limited resources
Ensure the same quality of service across all your locations
Supervise and analyze the performance of the entire chain
Pinpoint problems in real time
Monitor delivery services and delivered goods
Control your service all the way to the customer
Supervise professionals sent on your behalf
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Features
1) Collect & Connect.
Dynamic feedback tools capture data on websites and mobile apps with:
Event driven forms; form designer; simple .js deployment; omni-source; native in-app; custom branding.
2) Analyse.
Our native text analysis technology helps you to explore huge amounts of data with:
Data visualisation; text analytics; sentiment analysis; classification; in-chart filtering; smart labelling.
3) Activate & Collaborate.
Ready for change? We take you from insight to action with:
Proactive alerts; workflow; facilitated actions; role-based views; connect PM tools; internal benchmarking.
4) Engage.
Proactively manage risky situations and connect with your customers.
Close the loop; goal setting; publish results; response templates; service recovery; CRM integration.
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Languages
English
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Languages
English, Arabic, Chinese Simplified, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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Pricing
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Pricing
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Monthly pricing
starting at $89 for 1
Users
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All plans and trials include (mobile friendly) text analytics, form builder, real-time analysis, alerts, and smart labeling.
Our software enables you to visualise and work with online feedback data form different parts of your website or mobile app.
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