Compare focalscope vs livehelpnow

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FocalScope Help Desk	LiveHelpNow Help Desk
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Features • Live Dashboards with extensive KPIs • Dynamic, customizable reports with scheduled delivery • Easy-to-implement live chat (on your own website) • Extensive email management capabilities • Shared (departmental or team) and personal email • SLA and Escalation management tools • Real-time survey module with low score alert • Auto, time-based, and canned responses • Mobile client (Android & iOS) • Out-of-the-box SugarCRM integration	Features Live Chat: - Free 30 day trial - Customizable chat and invitation windows - Real-time visitor monitoring - Mobile Apps for iPhone & Android - Visitor triggers - Customizable rules engine - Instant language translation - Enterprise class reporting engine - Sentiment Analysis - Performance metrics - Customizable surveys - Social media integration Email/Ticket Management: - Customizable email management form - Twitter to ticket integration - Restrict agent access - Filter and search - Dynamic status updates - Self-service web portal Knowledge Base: - Universal question and answer template - Dynamic, searchable FAQ's - Built-in search (Helpout tab) - Private or public article status - Article ratings - Search engine optimized articles Call Management: - 24/7 availability - Customizable capture forms - Archived call transcripts - Real-time notifications - Accessible customer chat and ticket history More than 2,500 features may be found on our website.
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English, Chinese Simplified, Danish, German, Italian, Japanese, Korean, Polish, Russian, Spanish	Languages English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Integrates With	Integrates With
Pricing Starter – $20 per month for max 3 agents (Cloud) Premier – $35 per agent/month (Cloud) Enterprise – $35 per agent/month (On-Premise)	Pricing Monthly pricing starting at $21 for 1 Users Yearly pricing starting at $18 for 1 Users Free Trial: Available (No Credit Card Required)