Suited for:
Freelancers, Smbs, Enterprises
Helps with:
Help Desk,Live Chat,Productivity Suites
Languages:
English, Chinese Simplified, Danish, German, Italian, Japanese, Korean, Polish, Russian, Spanish
What is it all about?
FocalScope is a modern, cloud-based (or ‘on premise’), feature-rich customer service and business communication solution designed to dramatically improve agent productivity in any customer support environment.
FocalScope is highly customizable, a breeze to install, an as easy to use as any regular email client, making migration to the system a pleasurable experience.
You can try a fully function 30-day trial (no obligations) on or see a live demo of the system.
Video
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
• Live Dashboards with extensive KPIs • Dynamic, customizable reports with scheduled delivery • Easy-to-implement live chat (on your own website) • Extensive email management capabilities • Shared (departmental or team) and personal email • SLA and Escalation management tools • Real-time survey module with low score alert • Auto, time-based, and canned responses • Mobile client (Android & iOS) • Out-of-the-box SugarCRM integration
Benefits
• Reduces response time for optimal customer conversion and retention • Markedly increases agent performance • Eases burden on agents with fair work distribution • Automates repetitive tasks that sap productivity / cause stress • Authenticated service delivery with SLAs & reports to help you keep and win new contracts • Customizable to sustain your preferred workflow • Binds all major support channels (SMS, Live Chat, & Email) into one platform
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Pricing
Yearly
Monthly
Lifetime
Free
Freemium
Trial With Card
Trial No Card
By Quote
Description
Starter – $20 per month for max 3 agents (Cloud)
Premier – $35 per agent/month (Cloud)
Enterprise – $35 per agent/month (On-Premise)
Integrates With
SugarCRM
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