Features
Fully featured out of the box :
Hit the ground running with a set of rich features that empower you to customize your app. Everything from conferencing to transcription to call recording is built right in. No need to install software updates or buy hardware modules, just build the voice experiences you want.
Including :
- On-demand numbers
- Play audio & text
- Record audio
- Conferencing
- API queueing
- Call queues
- Speech-to-text
- Usage Metering
- Real time status
- Global reach
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Features
Multi-level IVR : Ability to have nested IVR’s to give a comprehensive array of options to your callers
Smart Escalations : Customize how to route your calls when your agents are busy or unavailable
Business hour based routing : Run a 24*7 geographically distributed call center across different time zones through our routing options
Call Masking : Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team
Call Monitoring & Barging : Supervise all your phone calls real-time with our live dashboard
Call Recording : Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
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