What is it all about?
Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. You can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows you to provide a detailed set of options to your callers. The call queues in Freshcaller are powerful and enable you to make smart escalations based on your agent availability as well as business hour setting.
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Who is it for?
Multi-level IVR : Ability to have nested IVR’s to give a comprehensive array of options to your callers Smart Escalations : Customize how to route your calls when your agents are busy or unavailable Business hour based routing : Run a 24*7 geographically distributed call center across different time zones through our routing options Call Masking : Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team Call Monitoring & Barging : Supervise all your phone calls real-time with our live dashboard Call Recording : Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
Startups can operate dangerously close to empty when it comes to their capital. Investments in phone-related hardwares will leave you gasping for breath. Freshcaller provides you an option to start at $0 license fee so that you can launch your call center by only paying for your calls. You can purchase a phone number inside Freshcaller, and start making calls immediately. Freshcaller can help businesses in exuding a professional feel to their callers using the multi-level IVR feature. You can combine Freshcaller's Interactive Voice Response system with call queues to create journeys for specific caller scenarios. Your phone team will always have access to previous call notes and recordings to have a full contextual conversation with the caller. Calls can be forwarded to your mobile phones to attend them on-the-go. Freshcaller helps you monitor & barge calls real-time using the live dashboard thereby removing all fears of managing a globally distributed workforce. You can combine business hour settings in Freshcaller with the IVR and call queues to create different routing strategies for calls that come in during and after your business hours.
Freshcaller is a call center software for startups and small teams. The intention is to help businesses / teams set-up and run a powerful call center without spending a lot of time and money. Freshcaller is ideal for phone teams of size 1- 30.