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Features Managed Team Inbox :
Support customers. Not spam!
Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral.
Ticket Management :
Assign, resolve and move on
Managing your customer support with Freshdesk is so easy, you already know it.
Customizable Ticket Fields :
Your tickets, your fields, your rules
Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you.
Powerful Automations :
Smart Automations. So you don’t have to!
Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain.
Social Customer Support :
Be everywhere customers go
With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .
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Features Contracts and SLA
Reports and Dashboards
Alerts and Notifications
Knowledge Base
Social Media Support
Accounts and Contacts
Alerts and Notifications
Third Party Integration
Ticket assignment and management
Service escalations
Notification rules
Time-based actions
Workflow rules
Happiness ratings
Customizable reports
Scheduled reports
Graphic dashboards
Customization
CRM integration
Self service portal
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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Languages
English
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Languages
English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
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Integrates WithNo Integrations
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Integrates With
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Pricing
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Pricing
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