What is it all about?
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Video & screenshots
Who is it for?
Contracts and SLA Reports and Dashboards Alerts and Notifications Knowledge Base Social Media Support Accounts and Contacts Alerts and Notifications Third Party Integration Ticket assignment and management Service escalations Notification rules Time-based actions Workflow rules Happiness ratings Customizable reports Scheduled reports Graphic dashboards Customization CRM integration Self service portal
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Save the world from bad customer service! Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer. Close tickets. Open happiness. Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time. Don't improvize. Improve. With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance. One company. One team. Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience. Convenience is key. When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more. Self-help is the best help. Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community. Your help desk, truly yours. Zoho Desk understands the uniqueness of your business, and allows you to customize extensively and integrate it with other apps.
Zoho Desk has three plans - Free, Professional and Enterprise. Sign up for a free trial!