Compare freshservice vs freshdesk

Compare Products

Freshdesk Help Desk	Freshservice Help Desk
Very Good 8.0 (9 Ratings)	Rate Now (0 Ratings)
Features Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .	Features Basic Ticketing Self Service Portal Knowledge Base Intelligent Automation Tools CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Portal Customization Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Announcements Satisfaction Surveys Incident Management Problem Management Change Management Release Management Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English	Languages English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Integrates With No Integrations	Integrates With
Pricing Free Trial : Available (No Credit Card Required) Free Price Plan Available. Starting at $19 Per Month.	Pricing Monthly pricing starting at $35 for unlimited Users Yearly pricing starting at $29 for unlimited Users Freshservice is available in four monthly plans that are billed annually. Sprout (3 agents & 100 assets free) Blossom ($29/agent/month) Garden ($49/agent/month) Estate ($79/agent/month) Forest ($99/agent/month)