Freshservice

Benefits

This service desk software is cloud-based, it is easy to install, requires low maintenance and effectively runs on autopilot. Customers can log in from any device, anywhere, and deliver exceptional IT service to their users, 24/7. Freshservice has flexible pricing plans that are scalable, or adjusts to the size of the business, depending on what the user needs. Its plug and play ITIL complies with best practices and does not need an expert opinion or consultation. The CMDB keeps all configuration items, change logs and relationships in one place. Freshservice ticketing system is fully customizable with field templates. It is also equipped with smart notifications, service levels and escalations, proactive alerts. Self-service portal Freshservice ships with a self-service portal that lets end users raise tickets, check status of older tickets, get notifications, request new services and browse knowledge base articles. Service catalog Freshservice’s service catalog is designed to look and work like a modern eCommerce portal. This makes it easier for end users to request new services. The service catalog is powered by a powerful and flexible backend letting IT teams add/remove/edit service items easily. Mobile app Freshservice’s mobile app lets IT teams work even when on the move. This has enabled teams to resolve IT issues with great speed and focus on customer happiness by communicating with the customer effectively.