What is it all about?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide.
Video & screenshots
Who is it for?
Basic Ticketing Self Service Portal Knowledge Base Intelligent Automation Tools CMDB SLA Management Scheduler Agent Collision Service Catalog Contract Management Asset Reporting Basic Reporting Advanced Reporting Enterprise Reporting Portal Customization Widgets MSP Plugin Unlimited Mailboxes Custom Mailbox Domain Mapping IP Whitelisting Time Tracking Announcements Satisfaction Surveys Incident Management Problem Management Change Management Release Management Multiple Portal Languages Multiple SLA Policies Multiple Business Hours Customizable Agent Roles Priority Matrix Round Robin 1 Free Custom SSL Integrated Game Mechanics
This service desk software is cloud-based, it is easy to install, requires low maintenance and effectively runs on autopilot. Customers can log in from any device, anywhere, and deliver exceptional IT service to their users, 24/7. Freshservice has flexible pricing plans that are scalable, or adjusts to the size of the business, depending on what the user needs. Its plug and play ITIL complies with best practices and does not need an expert opinion or consultation. The CMDB keeps all configuration items, change logs and relationships in one place. Freshservice ticketing system is fully customizable with field templates. It is also equipped with smart notifications, service levels and escalations, proactive alerts. Self-service portal Freshservice ships with a self-service portal that lets end users raise tickets, check status of older tickets, get notifications, request new services and browse knowledge base articles. Service catalog Freshservice’s service catalog is designed to look and work like a modern eCommerce portal. This makes it easier for end users to request new services. The service catalog is powered by a powerful and flexible backend letting IT teams add/remove/edit service items easily. Mobile app Freshservice’s mobile app lets IT teams work even when on the move. This has enabled teams to resolve IT issues with great speed and focus on customer happiness by communicating with the customer effectively.
Freshservice is available in four monthly plans that are billed annually.
Sprout (3 agents & 100 assets free)