Features
Sales:
Calendars
Leads & Contacts
Organizations
Deal tracking
Forecasting
Team management
Follow-up reminders
Click-to-call
Quotes
Marketing:
Web-to-lead forms
Campaign management
Email marketing
Autoresponders
Customer service:
Case management
SLAs with Business Hours
Knowledge base
Customer portal
Service contracts
Other:
Collaboration
Workflow automation
Projects
Payments and tracking
Inventory
Documents
Quotes
Invoices
Sales orders
Product and service tracking
Subscription management
Reporting & analytics
20+ Integrations
iPhone, Android, iPad apps
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Features
Agent Desktop is a Presentation Layer tailored specifically to the unique demands of a call center. This presentation layer, optimized for an agent workflow, can connect to both back-end data sources as well as to the applications residing on the desktop.
The Agent Desktop supports almost any API, including Web Services, REST, XML, JSON, RMI, and JDBC.
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