What is it all about?
Jacada Workspace Agent Desktop is a call center unified desktop solution that is purpose built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems. This call center software changes the agent interaction to be customer driven instead of systems driven. By optimizing the call process, agent tools and focusing on the customer, agents are more effective, resulting in a lower Average Handle Time and increased First Call Resolution
Video & screenshots
screenshots
Who is it for?
Freelancers
Startups
Agencies
SMBs
Enterprises
Key Features
Agent Desktop is a Presentation Layer tailored specifically to the unique demands of a call center. This presentation layer, optimized for an agent workflow, can connect to both back-end data sources as well as to the applications residing on the desktop. The Agent Desktop supports almost any API, including Web Services, REST, XML, JSON, RMI, and JDBC.
Benefits
-Agents can focus on quality customer experience instead of dealing with underlying application complexity. -Agents no longer struggle with numerous cumbersome applications. -Reduce agents having to re-type data during a call. -Shorten Average Handle Times (AHT). -Decrease cost and time for training -Reduced After Call Work (ACW). -Increase sales and revenue
Advertisement
Pricing
Yearly
Monthly
Lifetime
Free
Freemium
Trial With Card
Trial No Card
By Quote
Description
By Quote.
Integrates With
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
){kind=logo}
Top DiscoverCloud Experts
Sawaram Suthar
Growth Hacker and Head of Marketing at Tagove
Sales and Marketing | Customer Management and 29 more
View Profile
Amit Shah
Co- Owner at Biztech Store
Sales and Marketing | Customer Management and 10 more
View Profile
Diana Olsztyn
New Business Manager
Customer Management | Software Development and 4 more
View Profile
Interested in becoming a DiscoverCloud Expert? Learn more
X
Compare Products
Select up to three two products to compare by clicking on the compare icon () of each product.
{{compareToolModel.Error}}Now comparing:
{{product.ProductName | createSubstring:25}} X