Task & event tracking Outlook sync Salesforce1 Mobile App Content library Customizable reports Sell as a team : Easily collaborate across teams with Chatter. Connect your team and your data on one platform — from any device — so everyone knows what’s going on in a deal at any given time. Boost sales productivity : Now every rep can take care of business. Anywhere, anytime, on any device. Mange your contacts: Keep a single shared customer profile, company-wide. Know you’re looking at the same up-to-date contact as service and marketing. Add Data.com to Sales Cloud and get fresh, accurate B2B data. Real-Time Visibility : Track and crush your growth targets with real-time dashboards. View your business performance anywhere, on any device.

Agent Desktop is a Presentation Layer tailored specifically to the unique demands of a call center. This presentation layer, optimized for an agent workflow, can connect to both back-end data sources as well as to the applications residing on the desktop. The Agent Desktop supports almost any API, including Web Services, REST, XML, JSON, RMI, and JDBC.