Compare Products
|
|
Features Managed Team Inbox :
Support customers. Not spam!
Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral.
Ticket Management :
Assign, resolve and move on
Managing your customer support with Freshdesk is so easy, you already know it.
Customizable Ticket Fields :
Your tickets, your fields, your rules
Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you.
Powerful Automations :
Smart Automations. So you don’t have to!
Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain.
Social Customer Support :
Be everywhere customers go
With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .
|
Features > Easy to use web-based help desk ticket submission
> Automated email notifications when tickets updated
> Track ticket change history and comments
> Customizable fields, status, priorities and workflows
> Upload articles and FAQs for common problems
> Organize KB articles into multiple categories
> Ability to create tickets from email messages
> Setup user support forums so your customers can help each other
> Central dashboard so that agents can monitor forum posts and tickets
> Organize forums/threads into multiple categories
> Subscribe to forums/threads by email or RSS
> Knowledge base can be sorted and searched by keyword and category
> Web-based reporting engine
> Web-based user interface that includes mobile support
|
suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
|
suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
|
Languages
English
|
Languages
English, Czech, French, German
|
Integrates WithNo Integrations
|
Integrates WithNo Integrations
|
Pricing
|
Pricing
|
X
Compare Products
Select up to three two products to compare by clicking on the compare icon () of each product.
{{compareToolModel.Error}}Now comparing:
{{product.ProductName | createSubstring:25}} X