KronoDesk

by Inflectra

Take Your Customer Support to the Next Level

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Suited for: Freelancers, Smbs, Enterprises

Helps with: Help Desk

Languages: English, Czech, French, German

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What is it all about?

Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs?

KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

KronoDesk® includes a powerful help desk ticketing system that can be quickly and easily tailored to your needs.

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Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

> Easy to use web-based help desk ticket submission > Automated email notifications when tickets updated > Track ticket change history and comments > Customizable fields, status, priorities and workflows > Upload articles and FAQs for common problems > Organize KB articles into multiple categories > Ability to create tickets from email messages > Setup user support forums so your customers can help each other > Central dashboard so that agents can monitor forum posts and tickets > Organize forums/threads into multiple categories > Subscribe to forums/threads by email or RSS > Knowledge base can be sorted and searched by keyword and category > Web-based reporting engine > Web-based user interface that includes mobile support

Benefits

- Web based customer support and help desk ticketing solution that is available either in the cloud or on-premise. - Integrated customer support forums and knowledge base that reduces support costs and builds repository of self-help materials - Integrated with our SpiraTeam suite of project management and lifecycle management solutions. - Fully mobile-enabled with knowledge base and help desk available for mobile devices, including iOS, Android, Windows Phone and Blackberry.

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Pricing

Yearly

Monthly

Lifetime

Free

Freemium

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Description

Free Trial: Available (No Credit Card Required)
KronoDesk is priced by # concurrent support agent users and is available as both a SaaS subscription (monthly or annually). Also available on-premise with a perpetual license.

starting at

$19.99/Month

for 1 User

starting at

$215.89/Year

for 1 User

starting at

$79.99/Lifetime

for 1 User