Features
Customer Experience Management
Net Promoter Score (NPS)
Customer Experience Analytics
Real Time Customer Insights
Customer Delight Measurement
Real-Time notifications and alerts
Omni-channel feedback collection
Targeted Marketing Campaign Lists
Root Cause Analysis
Questionnaire and Surveys
Sentiment Analysis
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Features
MaestroQA offers a robust feature set including:
CRM and support tools integrations -Integrations to your existing support helpdesk software.
Customizable scorecards - Flexible scorecard builder for every business requirement.
Agent dashboards - Accessible dashboard for transparent employee feedback.
Workflow automations - Rule-based automations for QA and sharing feedback.
Data warehouse integrations - Integrations into your reporting and analytics platforms.
Strict security and compliance - SOC 2 certification and compliance with Privacy Shield.
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Languages
English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
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Languages
English
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