- Real-time feedback Nicereply is an easy to use tool that allows you to gather and analyze email feedback and improve your customer experience. - Interactive Metrics Check your ratings and average or particular statistics in well-arranged metrics of Nicereply Dashboard. - Motivation Goals Set your company Goals and motivate your employees. It is all about the customer feedback and feedback will be as good as your customer support. - Issues Management With the Issues feature, you can go directly to the most problematic tickets and solve them within seconds. - Customers feature Learn more about satisfaction of your clients in the Customers feature. Average ratings, number of ratings and tickets, direct link to issues of customer – all in one place. - Customizable rating page Choose from three rating options, change all the text to your language, customize colors and add your own background. - Upgrade your help desk Nicereply works great with Desk, Zendesk, Help Scout and many more help desk systems. *Weekly reports Hard-worker with no time for checking your account, huh? Thanks to Nicereply Weekly reports you won’t miss a thing from your statistics. *Public profile Got some sweet ratings? Share your public profile on social networks and show everyone, how nice are your replies. *Android App With Nicereply for Android, you can check your customer support ratings whenever or whenever you want – it’s all in your pocket.

MaestroQA offers a robust feature set including: CRM and support tools integrations -Integrations to your existing support helpdesk software. Customizable scorecards - Flexible scorecard builder for every business requirement. Agent dashboards - Accessible dashboard for transparent employee feedback. Workflow automations - Rule-based automations for QA and sharing feedback. Data warehouse integrations - Integrations into your reporting and analytics platforms. Strict security and compliance - SOC 2 certification and compliance with Privacy Shield.