Flexible ticket management with automated workflow Multi-channel support: email, web, phone, chat, social media Mobile support with native iPhone, iPad, and Android apps Robust reporting and advanced analytics Customer facing web interface that you can easily brand Knowledge base portal and community forums included Over 100 out-of-the-box integrations with 3rd party apps Open API enabling seamless integration into your business Public and private forums Multi locale (timezone and languages)

Customer Self-Service Support Enable your customers to submit tickets, open cases and access the knowledge base. Easy to setup and maintain, you can draft and publish Articles for users to find the answers to their questions quickly. File Sharing Provide customers with better help by sharing and storing files in one secure, mobile-friendly location. Easily find, organize, and update file versions while also ensuring that customers find what they need, when they need it. Social Collaboration Let customers engage with each other and your service reps in online community forums. Make sure everyone is up to speed on the latest announcements, news and resources. Training Customers The Social eLearning module provides seamless access to training content and quizzes. Fully integrated with Magentrix Customer Portal, this add-on module lets you create a wide variety of online training materials in a user-friendly, interactive environment where your customers can complete lessons, product training, and certification. Branded Portal Your customer portal should be a seamless extension of your brand. With Custom Themes that match your website look and feel, your portal provides that consistent brand experience and identity that your customers trust. Responsive design means that your branded portal looks great on any device and Multi-Branding allows you to have different themes across multiple portals for different communities.