seamless integration with existing tech stack workflows (automated updates to the email through rules based workflows) organize/store reusable responses keep track of client communications react to client SLA simple setup - don’t need to be an IT manager to set up our service reminders - pay attention to emails when you’re ready make the email the focal point of organization add notes to keep track of follow-ups to do. give emails a status to whether further work is required at a glance assign emails so all are aware of who will handle responses add internal notes (that only you and your team members will see, never your clients) private notes issue commands directly within the email body (no need to log into the tool to issue commands) save emails for re-use as a saved reply no need to install anything, neither plugins nor application no need to log into web site, all work can be done from existing email client labels conversations ability to create custom plugins to integrate with future/in-house systems reports (usage, productivity, etc.) distribution list Twitter (social media) Integration 3 deployment options 1) Saas (hosted) 2) Cloud server (managed server) 3) On-Premise

Archives all incoming, outgoing and internal emails Archives calendar (iCal) and contact (vCard) data Define archiving rules Attachment de-duplication Message de-duplication Archive compression (±60%, ZIP) & encryption (AES-128) Multiple disk/volume support Removeable disk support Auto volume creation per month/quarter/year/size In built recovery queue Live and scheduled archive backup Data stored in compound archive files (easy to manage) Search entire company, department, user emails Easy search for beginners Expert search using query language Save and restore search queries Automated searching per time period; results delivered by email Infinite scrolling across all archived information Search inside Word, Powerpoint, Excel, PDF, RTF, ZIP, tar, gz and Open Office attachments Synchronize and display Microsoft Exchange folders Time machine - View change in folder structure over time Import and display PST folders Export emails en bulk to file Restore emails en bulk to mail server Print emails en bulk Delete emails en bulk (authorized user only) View emails and header information Social charts (depicts relations between users) Advanced statistics over selected period (e.g. attachment size/type etc.) Message conversation threads Email Compliance Define retention policies Index and display journal envelopes Generate comprehensive journal reports in PDF/TIFF format Auto & Manual Tagging - Group emails into cases and recall as needed Legal Hold - Protect emails from being deleted by retention policies Send alert on content match Access to archive from web console Active Directory and basic authentication LDAP, Google and iMail authentication Windows single sign-on authentication (NTLM v2) Fine grained access control Theming engine with skinnable interface Inbuilt SMTP server Inbuilt Sendmail / Postfix milter server Inbuilt POP / IMAP client Web services API Monitoring Search through detailed audit logs Email status alerts Real-time status info Real-time status charts Standard JMX monitoring interface MS Exchange / Outlook Message attachment stubbing Access archive from Outlook (Outlook plugin) Multiple Exchange servers Multiple Exchange stores and much more...