Compare Products
|
|
Features Easy as email:
With the UserVoice helpdesk, fielding support tickets is as easy as answering email. And end users receive plain email replies—because no one likes being a number in a system.
Leaderboard:
Keep your team motivated with a little (friendly) competition among agents for most replies, quick replies, and kudos from happy customers.
Inspector:
Instantly know who's on the other end of that ticket. Pulls data from social media, your billing, CRM, and other systems without ever opening another browser tab. Have the context to write a great first response.
Bells and Whistles:
Reply directly via email
Ticket queues
Prevent agent collision
Canned responses
Saved searches
Export to excel
Custom fields
Ticket rules
Internal notes
Bulk actions
Knowledge base
|
Features Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automation
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
ITIL compatible
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Asset management
Incident management
Problem management
Change management
Project management
Service catalog
CMDB
|
suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
|
suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
|
Languages
English
|
Languages
English, Arabic, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
|
Integrates With
|
Integrates With
|
Pricing
|
Pricing
|
X
Compare Products
Select up to three two products to compare by clicking on the compare icon () of each product.
{{compareToolModel.Error}}Now comparing:
{{product.ProductName | createSubstring:25}} X