ManageEngine ServiceDesk Plus
What is it all about?
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 29 different languages.
Video & screenshots
Who is it for?
Best practice ITSM workflows Powerful integrations with IT management apps Smart automation Extensive reporting capabilities Codeless customizations Deploy on cloud or on-premise ITIL compatible Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports Asset management Incident management Problem management Change management Project management Service catalog CMDB
-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app. -> Create SLA and provide quality services in time, to your end users -> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. -> Web based portal to submit service requests & Incidents. -> Restore normal service of operation quickly with the comprehensive incident management -> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents. -> Discover every asset in your network with the efficient auto discovery options -> Provide structured and prompt handling of all changes in your IT infrastructure. -> With the new agent based scanning, you can access any system from the remote network, independent of their location. -> Showcase the offered IT services to your end user and give a new face to your IT. -> Scan your network and automatically discover all the software available in your organization -> Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms. -> Manage your purchases right from the birth of the PO -> Auto assign feature distributes tickets based on the existing load on your technicians -> Manage Contracts with different vendors seamlessly -> Automatic email to ticket conversion using email commands -> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
ServiceDesk Plus pricing is based on the number of administrators and technicians. There is no restriction on the number of IT end users. If IT asset management module is included, price quote varies based on the number of nodes.