Features
Automate your corporate team's selling activities with Nectar Desk. This call center software is a convenient, and cloud-based solution for various businesses to perform outbound sales by phone, web, email, chat or social channels. The Nectar Desk’s toolkit includes productivity-reinforcing features such as Auto Dialing, Skills Based Routing, Deep Calling Reporting, Automated E-mailing, Online Dashboard and Call Recording for training. It perfectly fits both small and big companies’ teams' departments for selling and prospecting.
|
Features
Multi-level IVR : Ability to have nested IVR’s to give a comprehensive array of options to your callers
Smart Escalations : Customize how to route your calls when your agents are busy or unavailable
Business hour based routing : Run a 24*7 geographically distributed call center across different time zones through our routing options
Call Masking : Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team
Call Monitoring & Barging : Supervise all your phone calls real-time with our live dashboard
Call Recording : Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
|
Languages
English, Dutch, French, German, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian
|
Languages
English
|