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Features Chat Dashboard:
- Manage Chats & Widgets
- View Chat History & Transcripts
- Create Canned Responses
- Edit/Manage Profile & Users
- View Statistics
iOS, Android and Kindle apps
- Answer & Manage Chats
- Access All Dashboard Features
- Syncs Live To Your Widgets & Dashboard
Customize Colors & Widget Image
Personalize Labels & Forms
Position To Any Corner Of Your Website
Hosted Chat Pages:
- No Website Necessary
- Create A Custom Link
- Perfect For Email Signatures
Admin Statistics
SSL Security
Chat Session Ratings
Canned Responses
Operator to Operator Chat
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Features KEY FEATURES
- MULTIMODAL ABILITY Chat, voice, video.
- PROACTIVITY Web analytics, rules-based proactive interactions, behavioural targeting.
- COLLABORATION Document and form sharing.
- KNOWLEDGE BASE Web application with numerous features: tagging, recommendation, metadata extraction, comments platform, wiki, messaging, bulk upload.
- AGENT DESKTOP Dedicated web interface for operators.
- ANALYTICS KPI contact centre and web analytics.
WHY REITEK?
The Online Engagement module represents the features based on live chat, which allow Internet users to interact with contact centre operators in real time and without configurations or installations.
Add the Online Engagement features to your contact centre platform to qualify your hot leads and discover proactive interactions and web-based services: more contacts, more conversions, better customer care, more sales!
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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Languages
English
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Languages
English, Italian
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Integrates With
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Integrates WithNo Integrations
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Pricing
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Pricing
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