Online Engagement

by Reitek

Live Chat, CallBack, Video, Collaboration & Sharing.

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Suited for: Smbs, Enterprises, Startups, Agencies

Helps with: Engagement Tools,Help Desk,Live Chat

Languages: English, Italian

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What is it all about?

Customer Care, Help Desk, Sales Campaigns: common activities for a contact centre which can become integrated as an Internet website service: e.g. a live chat, without forgoing the presence and skill of an agent who writes or responds in real time from the web page. Customers expect rapid, pertinent replies, innovative offers and customised engagement services. To build long-lasting relationships with the customer, the company has to monitor and continually improve the User Experience.

Video & screenshots

screenshots

Who is it for?

Freelancers

Startups

Agencies

SMBs

Enterprises

Key Features

KEY FEATURES - MULTIMODAL ABILITY Chat, voice, video. - PROACTIVITY Web analytics, rules-based proactive interactions, behavioural targeting. - COLLABORATION Document and form sharing. - KNOWLEDGE BASE Web application with numerous features: tagging, recommendation, metadata extraction, comments platform, wiki, messaging, bulk upload. - AGENT DESKTOP Dedicated web interface for operators. - ANALYTICS KPI contact centre and web analytics. WHY REITEK? The Online Engagement module represents the features based on live chat, which allow Internet users to interact with contact centre operators in real time and without configurations or installations. Add the Online Engagement features to your contact centre platform to qualify your hot leads and discover proactive interactions and web-based services: more contacts, more conversions, better customer care, more sales!

Benefits

KEY BENEFITS Offer System (company + website + contact centre): - Leads for telemarketing/up-cross-selling activities. - Gain direct input on the general trend of sales and feedback from the market. - Less churn and more online conversions. - Optimise your service levels. Increase the number of interaction channels available to the customer. The web user: - Chooses the communication channel: chat, voice (call, immediate recall or by appointment), video, share of multimedia content and forms. - Receives customised support at the right time during either proactive or requested customer care. - Receives customised support at the right time during either a stimulated or spontaneous purchase.

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