Admin Portal : Created just for account managers, a dedicated portal that lets you control all functions of your phone system. Call Announce : Whispers an audible version of the custom tag to you before the call is connected. Call Conference (Three-way Calling) : Add a second outgoing call to an already connected call. Call Forwarding : Redirect calls to your mobile or other phone so you won’t miss any calls. Call Hold : Easily put a call on hold while you answer another call. Call Logs : Provides detailed business VoIP call records by extension or account. Call Park : “Park” a call in a “spot” and have the call retrieved by another extension on the account. Call Pass : Transfer calls that were taken on your cell phone using Never Miss Call settings back to your desk phone without interruption. Call Screening : Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller. Call Transfer : Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly). Call Waiting : Be notified when someone else is trying to call if you are already on a call. Caller ID Block : Block your caller ID from being displayed on outbound calls. Caller ID : Know who’s calling before you answer. Cell Phone Integration : Forward calls to cell phones and use VoIP functions from cell phones. Click to Call Me : Embed a button in to your webpage or email signature that provides your customers with a quick and easy way to contact you. Click To Dial : Seamlessly integrate Vonage VoIP service with your Web Browser and Outlook and initiate calls with Click-to-Dial. Cloud PBX : Because Vonage Business Solutions’ VoIP service and features are hosted in the cloud, there’s no equipment to buy.

Ability to display a script for the agent to read with fields like name, address, etc. filled-in Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server Ability to transfer calls with customer data to a closer/verifier on the local system or a remote server Ability to open a custom web page with user data from the call, per campaign Ability to broadcast dial to customers with a pre-recorded message Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available Ability to set outbound CallerID per campaign, per list or per area code Ability to have an agent take both inbound and outbound calls in one session(blended) Ability to automatically record all calls Automatically dial unlimited alternate numbers per customer until you get an answer Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing Faster hangup and dispositioning of calls with one key press (HotKeys) Definable Agent Wrapup-time per campaign Ability to add custom call dispositions per campaign Recycling of specified status calls at a specified interval without resetting a list Dialing with Answering Machine Detection