Predictive Dialer

Key Features

Ability to display a script for the agent to read with fields like name, address, etc. filled-in Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm Ability to dial on a single campaign across multiple servers, or multiple campaigns on a single server Ability to transfer calls with customer data to a closer/verifier on the local system or a remote server Ability to open a custom web page with user data from the call, per campaign Ability to broadcast dial to customers with a pre-recorded message Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available Ability to set outbound CallerID per campaign, per list or per area code Ability to have an agent take both inbound and outbound calls in one session(blended) Ability to automatically record all calls Automatically dial unlimited alternate numbers per customer until you get an answer Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing Faster hangup and dispositioning of calls with one key press (HotKeys) Definable Agent Wrapup-time per campaign Ability to add custom call dispositions per campaign Recycling of specified status calls at a specified interval without resetting a list Dialing with Answering Machine Detection