Compare proprofs chat vs freshdesk

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Freshdesk Help Desk	ProProfs Chat Help Desk
Very Good 8.0 (9 Ratings)	Excellent 10.0 (6 Ratings)
Features Managed Team Inbox : Support customers. Not spam! Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Ticket Management : Assign, resolve and move on Managing your customer support with Freshdesk is so easy, you already know it. Customizable Ticket Fields : Your tickets, your fields, your rules Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you. Powerful Automations : Smart Automations. So you don’t have to! Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Social Customer Support : Be everywhere customers go With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere .	Features Capture leads and boost sales Real-time support Operator to operator chat Easily embed chat Chat via web interface Supports chat across multiple devices (iPhones, Mac) and runs on any OS Record and monitor offline messages Track and judge operator performance Set up department based chat Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing) Customized chat window Real-time visitor monitoring Measure customer happiness level Post-chat feedback surveys Integrates with Google Analytics & Adwords Curtail call support expenses Handle multiple chats and co-browse Offer support and help on the go Reach out to a global audience
suitable For Freelancers Startups Agencies SMBs Enterprises	suitable For Freelancers Startups Agencies SMBs Enterprises
Languages English	Languages English
Integrates With No Integrations	Integrates With
Pricing Free Trial : Available (No Credit Card Required) Free Price Plan Available. Starting at $19 Per Month.	Pricing Monthly pricing starting at $35 for 3 Users Yearly pricing starting at $348 for 3 Users All Paid Plans Include Real Time Chat Real Time Visitor Monitoring Display Operator Status Visual & Audio Alerts Chat Window Customization Secure Chat Sessions Multiple Chat Sessions Show Chat Waiting Status Add Chat To Multiple Websites