Ensures that callers can find you whether you are at the office, on the road or at home (find me, follow me, mobility). Provides you with the metrics and insight into your customer’s experience. Are they getting through to the right person? And if your customers experience is not ideal, our cloud phone system is smart enough to tell you how to optimize for the best results. Connects calls and conversations to customer data in your CRM system for a richer and more detailed sales or service experience. Your teams will want to use your CRM system and leverage the investment you made in the application.

Admin Portal : Created just for account managers, a dedicated portal that lets you control all functions of your phone system. Call Announce : Whispers an audible version of the custom tag to you before the call is connected. Call Conference (Three-way Calling) : Add a second outgoing call to an already connected call. Call Forwarding : Redirect calls to your mobile or other phone so you won’t miss any calls. Call Hold : Easily put a call on hold while you answer another call. Call Logs : Provides detailed business VoIP call records by extension or account. Call Park : “Park” a call in a “spot” and have the call retrieved by another extension on the account. Call Pass : Transfer calls that were taken on your cell phone using Never Miss Call settings back to your desk phone without interruption. Call Screening : Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller. Call Transfer : Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly). Call Waiting : Be notified when someone else is trying to call if you are already on a call. Caller ID Block : Block your caller ID from being displayed on outbound calls. Caller ID : Know who’s calling before you answer. Cell Phone Integration : Forward calls to cell phones and use VoIP functions from cell phones. Click to Call Me : Embed a button in to your webpage or email signature that provides your customers with a quick and easy way to contact you. Click To Dial : Seamlessly integrate Vonage VoIP service with your Web Browser and Outlook and initiate calls with Click-to-Dial. Cloud PBX : Because Vonage Business Solutions’ VoIP service and features are hosted in the cloud, there’s no equipment to buy.