What is it all about?
ShoreTel Sky provides individual users as well as phone systems administrators the cloud-based access they need to configure the system, set preferences and monitor activity through a simple, easy-to-use web interface. For administrators, the ShoreTel Sky Portal is the window into the activities of your business including; sales performance, service levels and staffing efficiency.
Typically used for:
Video & screenshots
Who is it for?
Ensures that callers can find you whether you are at the office, on the road or at home (find me, follow me, mobility). Provides you with the metrics and insight into your customer’s experience. Are they getting through to the right person? And if your customers experience is not ideal, our cloud phone system is smart enough to tell you how to optimize for the best results. Connects calls and conversations to customer data in your CRM system for a richer and more detailed sales or service experience. Your teams will want to use your CRM system and leverage the investment you made in the application.
Unified Communications : Messaging, IM, presence, and mobility – that integrate data and applications with the solutions voice capabilities. Contact Center : The integrated hosted contact center capabilities of ShoreTel’s cloud communications solution extend this functionality to an entire organization. Features include: full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets supervisors easily store and update their recordings. Integrated Applications : Integration with CRM, ERP, and applicant-tracking , enabling performance enhancing functionality such as click-to-dial