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Features We have the right set of features to enable collaboration within your entire team. For example, labels and groups make it very easy to organize and assign tickets.
You cannot improve what you don't measure. We provide insightful help desk reports that can help you improve your customer service.
Since SupportBee is hosted and managed for you, there is nothing to download, install, manage or backup.
Want to manage your help desk on the move? With SupportBee, you can access your support desk on your mobile phone's or tablet's browser.
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Features Basic Ticketing
Self Service Portal
Knowledge Base
Intelligent Automation Tools
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Contract Management
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Portal Customization
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Announcements
Satisfaction Surveys
Incident Management
Problem Management
Change Management
Release Management
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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suitable For
Freelancers
Startups
Agencies
SMBs
Enterprises
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Languages
English
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Languages
English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
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Integrates With
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Integrates With
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Pricing
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Pricing
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